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Mail Rules - Forward Message with attachments


#1

I have been looking at setting up a new Mailbox, and then addling a mil rule that will.

  1. Auto reply (done via the mailbox)
  2. Assign a category and assign to a user
  3. Forward the original message to an external email address, only on the initial email as the ticket is assigned.

For 2 and 3 I have created a Mail rule.
2 if fine.
3 = Send to external address
This works fine, but attachments are not sent!
Is it possible to add the original attachments to this message?

Thanks


#2

Currently attachments are not forwarded with notifications like that. There’s not a way to enable that at this time, unfortunately I don’t have a work around there.