I finally got around to installing helpspot, on a webhost’s linux system. The basic install was smooth. I’ve not understood what the route is to automate the email integration.
First tho I tested the manual email tasks.php op, and saw “Cannot connect to firstname.lastname@example.org” …nothing has arrived in the inbox (except for the msg from Ian), and the email is still sitting in the mail server if I log in to the acct. I did set up an acct for this in hs (that step seems to be missing from the instructions) but must have erred in the config. I used hshelpdesk as the user name, mycompany.com as the domain, pop3, port 110 (both of those are what the webhost has provided).
Eventually, am I supposed to set up a cron job to automate? If so, could someone post an example or two? I have successfully set up two cron jobs, but as it’s not my realm both times it amounted to a lot of trial and error. If it’s not a cron job I’m supossed to set up, what else?