I am trying to set up a mailbox, support@elucid8hosting.com. Our email server requires that users log on with their full email address. So, when I’m setting up the mailbox, I put support@elucid8hosting.com and I put elucid8hosting.com as the hostname. When I run tasks.php, I see the error:
Cannot connect to support@elucid8hosting.com@elucid8hosting.com
How can I tell HelpSpot to check the Mailbox without appending the domain name?