I have HelpSpot running for 4 months getting requests from a mailbox, working right, but since yesterday the new request via mail are not creating new tickets, and the mail is already beeing processed. What can i check? The requests are supposed to appear in the Inbox.
Also the problem is specific to new requests, the replies are arriving without any problem, Error Log doesn’t contain any error.
The database server (SQL Server) is a quite big machine, with many databases, some of them are 10 times bigger than HelpSpot and are working fine. Transaction Log are running every 1 hour and full backups in a daily basis, also database maintenance very week.