I’m having problems setting up a mailbox. Helpspot is installed on the same server as the mail server (it’s a dedicated box we own and we set up Helpspot on one of the accounts on it). Everything seems to be working okay, but when I add the info for the mailboxes, I get the following error:
Error: Retrying PLAIN authentication after Authentication failed.
I am 100% positive the settings for that mailbox are correct, and I have no idea what that error leads or what I can do to solve it.
Any help would be greatly appreciated.