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Mailbox stops working after adding LDAP


#1

I had Helpspot mailbox working just fine no problems. Then I changed the authentication for our staff to use Ldap instead of the Helpspot Internal authentication. Now the mailbox won’t pick up mail. When I test the mail box I get Error Login Failed. I never changed the password or any settings for the mailbox. Only Ldap authentication.

thanks for the help


#2

It actually shows the below error in the error log. it makes no sense considering that I am able to login with the email account elsewhere. The account is fine, I am sure of that.

Mail Import Cannot connect to EmailAddress #IMAP Errors-> LOGIN failed.;LOGIN failed.;LOGIN failed.;Too many login failures tasks.php 185


#3

Somehow some way it started working again. I kept testing and saving and somehow it finally started working again. My settings are back to what they were initially and it works.


#4

It sounds like something was attempting to login to that account with the wrong password and locked the account out temporarily. I suspect that enabling LDAP auth for staff was simply a coincidence.


#5

That was not the case I checked to see if the account was locked and it was not.
All is well now, what caused the issue, We’ll probably never know.
Not worried about it.