HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Maintaining responses


I’m responsible for maintaining the standard Help Spot responses for our company. Of course every tech rep has stored his own responses, so there are hundreds. Clicking Load More again and again, just to get the next few responses, is extremely painful. I know I can use the search box, but that doesn’t work if I can’t remember the title of the response I’m searching for.

How can I get a view of just the “Everyone” responses?

How can I get a view of responses in just a particular folder?


Hi Stan,

We’ve recently added a screen like that for filters. We’re going to be looking at adding a screen for responses in this same manner in a future release.