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Mark a Request note as solution


#1

Is there any way to mark a note against a support ticket as ‘best answer’ or ‘resolution’

When a client raises a ticket for us, we answer the ticket and then request an update as to whether the call was a satisfactory answer, so the resolution is not always the last note as they respond to say we can ‘close the call’

This would be something like the excellent microsoft solution on their msdn forums


#2

Hi Gareth,

There’s not currently a way to do that exactly, though we are considering something along those lines. However it does become an extra step for staff so we’re trying to figure out how to best balance that. We’ll take a look at the MS site, thanks.