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Merge ticket notifications sent to customers


#1

I want to merge all ticket updates and notifications sent to our customers in the same email notification, how can I do that?

This will be an useful way to track the ticket progress.


#2

I’m not exactly sure what you mean, but you can subscribe to requests to receive all updates. Currently there’s no way to create a digest email if that’s what you mean.

You could use the API to create such a thing. It is also possible to include the note history in your notification emails via a placeholder.