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Metrics Document


#1

Is there a document existing public or private that I can give to my employees for ensuring they use best practices and habits in HelpSpot? I know it is not taking average of 58 hours for each ticket… I am looking for a user primer that will enable them to improve their metrics by knowing more about how they work and what they should do to ensure efficiency.
Thanks,


#2

Hi Tom,

We have the user manual, but it’s not really specifically about that. It’s more general how to and where things are.

That is an interesting idea for a document. We’ll kick that around a bit.


#3

Thanks Ian,
I think it will even help your product get used in environments where metric tracking is a bigger deal (for me it is something I am pushing for). For example, I understand [HelpSpot] is endlessly configurable, short of each user (or manager) writing a doc for their teams - having a ‘vanilla’ metric management guide would ease anyone into your suite.
Best Regards,