We have 2 licenses for an old version of helpspot, and just installed the newest 3-user version of helpspot on a new server. The idea is to get the new helpspot install working as a replacement to our original install. We did not try upgrading since we moved the software to a completely new server while we were at it.
I’m trying to migrate our old tickets from the old installation to the new installation using the helpspot utility provided:
php hs convert:requests --days-back=90
It is failing with message “Current license is expired”.
Yes, our original 2 licenses are expired but it seems odd that migrating our tickets forward would be restricted because of that. Is that intended helpspot team? If not, please advise how I might still use the utility app to migrate the tickets.