I figured out where to go to modify the body of the message for the e-mail that gets sent to the customer when he submits his request from the portal. I’m trying to figure out how to modify the subject of the message but it looks like it’s not something I can do. Am I missing something or is this not a feature available?
This isn’t something which is built into the interface, but you could modify the language file directly to change this. If you do, you’ll just need to redo that change after updates. You can find the file in /helpspot/lang/english-us.php