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Multiple Document Upload via Portal and Release Date for Next Version


#1

Hello,

We are starting to use HelpSpot with our HR unit and they would like the customer to have the ability to upload multiple documents via the portal interface. Is there a way to do this? I tried several different methods but none worked.

Secondly, is there an estimated release date for the next version of HelpSpot? Even a ballpark estimate such as Summer 2010 would be helpful.

THANKS.


#2

Hi Sharie,

You can allow multiple file uploads, you need to edit the request.tpl.php portal template to do it though. You can read how to safely edit templates here: http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=9

Around line 193 is the line that talks about it and about how to add more file input lines to allow it.

On version 3 you can see some sneak peeks here: http://helpspotted.userscape.com/

We don’t have a release date, but the beta is approaching fairly soon. The release date will depend on how the beta rounds go, but we certainly hope to have it out by summer.