HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Multiple email addresses in Submission Form


#1

Is there a way to allow multiple email addresses to be entered in the portal submission form? Occasionally we have people input a help request in which they want to enter another email address so that the ticket (and responses) go to multiple people who are making the request?


#2

Not currently. They can send them in via email and add them as CC’s. Adding a way to do that on the portal UI is something we’re considering for a future release.