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Multiple Request Forms


#1

I was just wondering if there was any instructions on how to add multiple request forms

for instance having a

  1. submit technical request

  2. submit support request

  3. submit bug

etc etc

instead of just having the one submit request.

I just need to be pointed in the right direction. any help would be greatly appreciated.

Thanks


#2

Hi Jacob,

There’s a few ways to do this. You can clone the request.tpl.php to different names, add links to the new files in navigation.tpl.php (without the tpl.php part like the other links) and add switch cases for the new files in index.php.

An alternate method is to create your own forms and use the email parser api. This is best if you want to create these forms outside of the HelpSpot portal on your own sites. More on the parser here: http://www.userscape.com/helpdesk/index.php?pg=kb.chapter&id=33