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Multiple support sharing a resolved ticket


Is it possible, or will it be possible, for two or more staff members to share a resolution? This would come in handy if, say, two people were bouncing a ticket back and forth, both contributing to the resolution. That way, in reporting, both users would have the count for the resolution.



Hi Daniel,

Not currently as each request can only have a single assigned user at a time. It is possible to filter based on “updated by” or “was ever assigned to” which could give you more of an idea of who had been involved in closed requests.