HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Multiple support sharing a resolved ticket


#1

Is it possible, or will it be possible, for two or more staff members to share a resolution? This would come in handy if, say, two people were bouncing a ticket back and forth, both contributing to the resolution. That way, in reporting, both users would have the count for the resolution.

Thoughts?


#2

Hi Daniel,

Not currently as each request can only have a single assigned user at a time. It is possible to filter based on “updated by” or “was ever assigned to” which could give you more of an idea of who had been involved in closed requests.