HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

My new form some of the custom field is not requried.without these field request is not created


#1

Hii
I created the new form.Using API “request.create” i created the request key.But in that form am having custom field.In that custom fields some of them is not required.If that not required.if these field is empty means the request & accesskey is not created. I checked in admin also.so what i have to do this problem.Please guide me.

Thanks


#2

Hi Raji,

Please post the XML that is returned when the request is not created. Perhaps it’s returning an error in the XML.


#3

Hi,

It’s a text field only.