We have recently upgraded to HelpSpot v4.5.4.
Since the upgrade, any new request we create contains the text from the last request update performed by that user.
Sorry about that, and it was indeed a bug.
We have fixed this in the latest release and if you upgrade again this will be sorted out.
Bumped into the same issue - though is indeed fixed on 4.5.6.
4.5.7 here - did this bug return as my staff is reporting this problem and I have been able to recreate it.
We upgraded to 4.5.7, and my first request added showed the problem, but none since.
However, another staff member swears he's seen the issue happen again at least once since his first post-upgrade request.
Hey there. We have another patch that is in development that addresses an edge case with this. I'm guessing that's what you are running into.
Thanks! We look forward to the patch when it is ready.
I have a few further questions on this topic...