When a Note is edited/created in-client, it supports non-ASCII Unicode characters like 你好 just fine.
However, when those same characters are sent in through the Email Mailbox, we experience problems. We’ve tried 3 email clients:
- GMail and Thunderbird’s emails behave the same - the non-ASCII characters just get dropped throughout the HelpSpot UI.
- SquirrelMail’s emails (which use decimal NCRs, e.g. 你好) get rendered correctly to Chinese glyphs on the Workspace pages, but are shown unreadably as decimal NCRs on the Request Page.
Please advise. I’m really liking what I’m seeing in my trial so far, but we really need full Unicode support in our scenario.