I can not find a way how to create an automatic notification by email to IT department when someone creates new request through Portal (web page).
Another issue I found is: when customer opens a link with the existing case and add new comments (types new updates) and click Update Request button it wakes long time to submit a case. If customer click Update request button several times system creates duplicated updates attached to existing case.
Is there a way to grey out “Update Request” button after customer pressed it onece to avoide duplications?
Thank you in advance