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One Time Notification via Automation Rules


I would like to create a notification that will send an e-mail to a special external address if a request has set in the inbox for over 30 minutes (unassigned). However, I’ve found that I will receive an e-mail ever time tasks.php runs while this condition is true. In other words, I will receive an e-mail every 5 minutes regarding the same request.

Is it possible to have the notification only sent once. I believe I could add a custom private field (bit) that is set to true when the automation is trigger, but would like to avoid that approach if at all possible.


Hi Shane,

You do need to create a condition which is changed by the action to prevent further matches. So a custom field checkbox or a status type something like that.