I would like to create a notification that will send an e-mail to a special external address if a request has set in the inbox for over 30 minutes (unassigned). However, I’ve found that I will receive an e-mail ever time tasks.php runs while this condition is true. In other words, I will receive an e-mail every 5 minutes regarding the same request.
Is it possible to have the notification only sent once. I believe I could add a custom private field (bit) that is set to true when the automation is trigger, but would like to avoid that approach if at all possible.