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Only pull in e-mails from a certain range on mailbox setup


#1

I’ve set up a mailbox in HelpSpot which links to an existing e-mail in Outlook. This way any requests that are sent to the existing e-mail will automatically be pulled into HelpSpot.

However when I enable it it looks like it’s pulling everything from history, including items that were already archived (all the way from 2015). I had to stop it because it was cluttering the Inbox.
Is there a way to set it up such that it only pulls in a certain date range?


#2

What we usually recommend is before connecting the mailbox, to move everything in your current mailbox into a subfolder. HelpSpot is only going to connect to the INBOX folder on your imap mailbox. All other folder won’t be imported.