I noticed that I am getting some discrepancies the open ticket report by staff. I see a person with 24 open tickets – but when I go to look at the detail – I am only presented with 10 open tickets. (this is through the admin reports). I get the same behavior on my custom reporting queries and interface.
I am wondering if it is an artifact due to the fact that I have been closing tickets for this person – without actually moving them into my queue?