Every time I e-mail a request to HelpSpot, the automatic e-mail rule assigns the request to the correct technician, but then it automatically gets re-assigned to INBOX because it says the technician is “Out Of Office”. First, I can’t find any way to say that I’m “In The Office”. Second, how can I stop this from happening? I just want the request to be assigned to the technician - period. Otherwise it does not get assigned and just floats around in the INBOX area.
Here is a copy of the actions taken by HelpSpot:
Mail Rule Match: QIS Billing
Reassigned from “INBOX” to "Paul James"
Out of Office Reassign from “Paul James” to “INBOX”
P.S. - I’m just trying the software out, but so far it rocks!