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Do you know how can I overwrite the variable REQUESTCHECKURL?


Hi Mahmood,

There’s no need to, simply replace it and put in whatever URL you like instead of using the placeholder.


Let me explain the issue: I’ve defined an automated rule with action “Email customer”. The problem is that a (blue backgrounded) header has been automatically added to the email body, and the header has the text “View the complete request history” with a URL based on REQUESTCHECKURL. How can I replace this URL? or even remove the blue header


oh, I guess it’s the “Public Notes to Customers” template that I need to change!?


Yep, that uses the public notes to customer template so you can edit that as needed.