when helpspot sees FROM address in this format:
it attempts to separate the non <> value out as the name part, and fills in customer fields.
but when provided with only 1 name (such as above), this happens:
and the name is filled into the last name alone, rather then then first name.
b) Is there any way in the CURRENT (as in non-V3) version of helpspot to change this behavior.
(sorry if this is a dupe post, i tried once, and it never showed up, if these are moderated before showing on the site, you should put a notice somewhere saying that)