I have just installed helpspot and am very impressed. I would however, like to customize it a bit. What I am looking to do is:
1: pass the ip address of the user who submitted the request on as part of the request. I have added an IPAddress GET variable with the ip on to the “submit a request” link on the main page but am not sure what to do with it from there. I would like this info to show up in the admin interface under the ticket details.
2: I would like the sms/text msg that gets sent to my phone to include the users name, email and description of the problem.
Any help you can give would be most appreciated.