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Placeholder fallback


#1

Just wanted to confirm that if you use a placeholder like ##CUSTOMERFIRST## and no first name is available, will the placeholder fall back to nothing?


#2

Yes that’s correct. Of course you still need to be careful, because if you word something that implies a name to be there and it isn’t it could look odd. But it is useful for things like

Hello ##CUSTOMERFIRST##

Your request is being …

Since in the example above if the name isn’t there nothing is lost and it will still be correct.