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Placeholder in Staff Notifications


We’ve like at add a Placeholder for the updater to the Staff Notification template. Often times administrators will make updates to tickets not assigned to them, and we’d like the staff notifications for those tickets to show who those updates are coming from.

If this request is unclear in anyway, please let me know and I’ll do my best to clarify!


Note: We’re about to move from 2.4.7 to 2.6. Maybe the placeholder already exists in the new version?


Hi Chris,

Yes, in the newer releases (I believe 2.6.3) a new placeholder was added for “currently logged in user” which you can use to add the name of the user who’s actually adding the note to the email.

HelpSpot 2.7 just came out today so make sure you download the latest files if you plan to upgrade soon.