We’ve like at add a Placeholder for the updater to the Staff Notification template. Often times administrators will make updates to tickets not assigned to them, and we’d like the staff notifications for those tickets to show who those updates are coming from.
If this request is unclear in anyway, please let me know and I’ll do my best to clarify!
Note: We’re about to move from 2.4.7 to 2.6. Maybe the placeholder already exists in the new version?