We have a little task which involves auto-populating a fresh helpspot email via a link. Basically we want to populate the email body, address, first and name names, subject, and have it ready as a public note, but unfortunately it appears that not all the fields can be populated in this way.
The ones that we’d really like to work are: email subject (sTitle), and public note (fNoteType). But neither of those work. The format i’m trying is:
I checked out the [documentation|http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=39], and since tBody actually works (but isn’t on that page) it appears the documentation isn’t quite up-to-date. Is there an updated list of what parameters work in this manner? Ideally this can be done without having to delve into the API.
Thanks for any help you can give.