After searching around, I couldn’t find the answer to this question. The portal allows the two options simple and detailed. Detailed being the “what i did”, “what i expected”, and “what happened”.
How would I go about changing that? I tested creating custom fields(large text boxes) but that doesn’t put it in the ticket like I want it to similar to the detailed format for the request.
Is there a way to do this without editing the database/template files?