Im a little confused about the way a request is filed. Initially if you forget to mark as public the customer never receives - is this correct?
When it is marked as public can it be searched through the forum (or some other box) in any way. Or can it only be found using the link sent to the customer?
Also if theres a way to send a question marked as public to the forum so that it can be searched there, that would be handy so that. others could find solutions to the same problem.
Thanks for clearing up