Hi, I am right now in a testing phase with HelpSpot. Great piece of software btw. To my question.
Is it possible to configure the system in a way, that when an end user/customer opens the “Submit a request field” it get prepopulated automatically based on Active Directory information from the currently logged on user account (like single sign on). It could get prefilled either automatically or after a button click. I have read through the description of the live search feature, but I do not understand it completely. Does this feature work similarly as I asked above? Thanks for help.