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Private note creation via email


#1

Is there a way to reply to a ticket update via email and have it create a private note only visible to staff? This would be very useful for collaboration when we do not have access to a computer.


#2

HI Brandon,

Yes, by default in version 4 they’re public. However, in admin-settings-email integration is a setting which changes this behavior to make them private instead!

Let us know if you have any trouble.

Ian