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Problems adding smtp mailbox to my user


#1

Hello,

I want to use my company email address integrated with helpspot.
My connection with the mail server is ok because my outlook is working.
i have the following issue.
I’ve instaled the trial helpspot version and i’ve added in admin\settings\Email Integration my SMTP server address, port, username and password.
After that i try to add my email address in Admin\Mailboxes and tried all possible combinations to add but i get different errors when i try to test with tasks.php
I don’t know how to add my smtp mailbox.
To install helpspot i’ve used the HelpSpot Windows Installer and i understand that i don’t need to setup Scheduled Tasks manualy.


#2

What error does it give you when you click the test connection button in the mailboxes?


#3

Error: Can’t connect to mailserver.mydomain.net,110: Refused
The mail server is configured on pop3 to listen the port110 and tsl secure logon is required to authenticate.
with a x 509 certificate name: *.mydomain.net


#4

if it requires a secure connection then try POP3S (note the S), port 995, and SSL No validate.


#5

I’ve tried but still the same error msg.


#6

it is possible to use other method to connect to the mail server not pop3 or imap. maybe like my ms outlook does…?


#7

No, if you’re using Exchange it must have POP or IMAP enabled.


#8

My pop3 service on the server it was stoped. I started it. My mistake
Now i’ve got Error: TLS/SSL failure for mail.myserver.net: Unexpected TCP input disconnect