Is it possible to add a public note and not have it send an email.
Here is my reasoning.
I often go to a persons desk and fix the problem that they have.
I would like to add the fix to the ticket information but rather they not get an email about it.
Currently the way I do this is by doing a private note and then make it public.
If this is not possible at the moment is there a chance for it to be a new feature?