HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Public Note Time Stamp


#1

Is there any way to change the time stamp that shows from the staff view? It always stamps the public note from the time the support request was opened. Such as " 2 days, 13 hours after request".

I’d much rather have a time stamp of when it was actually sent instead of having to do the math myself.


#2

Nevermind. Found the answer here:

http://www.userscape.com/helpdesk/index.php?pg=forums.posts&id=36

If you do the hoverover. Any way to change the default view for this as a config option?


#3

Yep you got it. We’re looking at making this an option, but it’s not decided yet.