While I’ve been a very satisfied customer of HelpSpot for some years now, I’ve never got around to playing with the APIs, hence the question.
Which is: if I have a multi-level data source, how best can I incorporate this into HelpSpot as a data entry option for staff?
Background: I have an internal company classification system, about 800 records, arranged in 3 levels, i.e. industry, sector, sub-sector. Since a drop-down with 800 items is a no-no, staff would ideally be given a 3-level menu structure to navigate through, picking the last, 3rd-level item as the data input.
The best way would seem to be an AJAX lookup, but the AJAX field seems to be only single-level in the example given on this website. Is that in fact the case?
Any information very much appreciated!