HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Receive E-mail Alerts for System Errors


Good Morning,

Is there a way to configure Helpspot so that system errors logs (such as HelpSpot being unable to connect to a mailbox) are automatically e-mailed to a specific mailbox? We had a problem occur where we were sending, but not receiving e-mail from a particular box for several days. Thanks.


Hi Brett,

There’s not currently a direct way to do that. You could write a very simple script to watch the HS_Errors table though and generate notifications.