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Redirect the request when Tickets are Merged


#1

Hi,

We know Spark provides an option of Merging 2 or more request and when a request for one of the merged ticket is made then it automatically redirects to the Parent Request.

We are using the API which is provided by Spark and we wanted to replicate this. We are currently making use of UpdateRequest functionality which just updates the Spark Ticket whose request id is provided as an argument. But if this is a merged ticket then we wanted to update the parent request id.

Please lets us know if this possible if so then how do we handle this using the API

Thank You


#2

Hi Govardhana,

Currently no, it returns a request has been merged error and won’t append. It’s something we’ll consider for a future release though.