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Redirect to requestform issue


#1

As a new user of Helpspot ( version 4.5.6) I am implementing it but have one issue.
When going to www..com I want to have it at this moment directly to www..com/support.
We have tried a lot but it still comes in the root with the apache message “It works”. This is very annoying.

In the config it is directed to www..com/support and we have replace some of the index.php to contact also to this but it still does not work.

Do you have an clue how to solve?


#2

Hello,
It sounds like you are using apache. You should be able to add a redirect into your httpd.conf file to redirect to the subdirectory.

You’ll need to enable the rewrite module:

LoadModule rewrite_module modules/mod_rewrite.so

Then add your rewrite rule:

RewriteRule   "^/$"  "/helpspot/"  [R]```

You'll need to restart apache after adding this.

Matt

#3

Hi Matt,

I have treid this but did not solve my issue.

any other options?

Leo