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Removing Stuck Emails


#1

I am getting about 10 stuck emails every time I run tasks.php, is there anyway to purge these stuck emails? Here is the what I get from the debug of tasks.php

Connecting to: help@61.29.102.56

Message Count: 10
Message: #1 - Time (start parse): 0.00006
Message: #1 - Skipping stuck message

Message: #2 - Time (start parse): 0.00003
Message: #2 - Skipping stuck message

Message: #3 - Time (start parse): 0.00003
Message: #3 - Skipping stuck message

Message: #4 - Time (start parse): 0.00003
Message: #4 - Skipping stuck message

Message: #5 - Time (start parse): 0.00003
Message: #5 - Skipping stuck message

Message: #6 - Time (start parse): 0.00003
Message: #6 - Skipping stuck message

Message: #7 - Time (start parse): 0.00003
Message: #7 - Skipping stuck message

Message: #8 - Time (start parse): 0.00003
Message: #8 - Skipping stuck message

Message: #9 - Time (start parse): 0.00003
Message: #9 - Skipping stuck message

Message: #10 - Time (start parse): 0.00003
Message: #10 - Skipping stuck message

Expunged messages marked for deletion
Closed connection to: help@61.29.102.56


#2

Hi Tony,

It looks like these have built up over time, you should delete the emails from the mailbox directly via web mail. If you’re getting a lot of stuck emails try applying the patch for bug 627: http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=193