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Rename response folder


Ok, I’m probably being daft here, but here goes. :slight_smile:

I want to re-organize my HelpSpot response library, but I cannot seem to figure out how to rename response folders. I see a mechanism for adding response folders (e.g. subfolders) - but how do I change the names of existing folders?


Hi Mark,

The folders aren’t created on their own, they are associated with the responses in them. So move all the responses out of a folder and it will be gone.