Rename response folder

[markrichards]

Ok, I’m probably being daft here, but here goes.

I want to re-organize my HelpSpot response library, but I cannot seem to figure out how to rename response folders. I see a mechanism for adding response folders (e.g. subfolders) - but how do I change the names of existing folders?

[ian]

Hi Mark,

The folders aren’t created on their own, they are associated with the responses in them. So move all the responses out of a folder and it will be gone.