Is there a way to get the average number of emails/notes entered per request for a given day? I like seeing the number of requests by unique customers, but I also want to see how many responses those requests are taking to close each day, on average. Thanks!
There’s not currently a report like that. There is a column you can add to filters called public note count which you can display and even export to excel to get an average. That would probably be the easiest way to get that data.