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Report: Speed to resolution


Was wondering if anyone had a solution to run the “Speed to resolution” report, and be able to exclude a Category or Status Type. We have several ‘Long-term Projects’ that are several months old and we’d like to keep these from skewing the results.

       Any help would be appreciated!



Hi Thomas,

There’s the speed to resolution by category/status type which filters across categories. This should allow you to see the times for only the categories you’re interested in.