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Report: Speed to resolution


#1

Was wondering if anyone had a solution to run the “Speed to resolution” report, and be able to exclude a Category or Status Type. We have several ‘Long-term Projects’ that are several months old and we’d like to keep these from skewing the results.

       Any help would be appreciated!

                       Thomas

#2

Hi Thomas,

There’s the speed to resolution by category/status type which filters across categories. This should allow you to see the times for only the categories you’re interested in.