I was unsure of how to report glitches with helpspot so I hope i’ve placed this in the correct place.
I just wanted to alert you of a couple issues we’ve been experiencing lately.
Once we got a little above ticket number 20000 we started not being able to search for tickets 14000 and below by any “normal” searchable field other then exact ticket number. Instead we would have to advance search the fields to be able to locate them, Furthermore if the older tickets were opened in a queue they are removed from view. Your queue count would match what you could see but if you went to assign a ticket to another queue you could see that there were tickets we could not see in our.
If a ticket gets to many requests the ticket becomes unaccessable. All you will get is a blank white screen when you try to open the ticket.