For detail analyzing and reporting it would be very helpfull when it will be possible to drill down the reporting tags of a category to a 2nd or even 3th layer, maybe more, sub-menu.
For example: a customer wants to know how many tickets about service X (category) are reported by department Y or Z (reporting tag) and what was the underlying problem (2nd layer; infrastructure, authentication, network, device, wifi, application etc.). The 3th layer / sub-menu can provide detailed information about the cause; Infrastructure could have the following options, - hardware (device), cable(s), switching / routing, firewall.
Is it possible in the new release? Or is there a way to do this?
Thougts and sollutions are more than welcome!