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Reporting Tags in API


#1

I’m trying to retrieve the tags associated with a request but they do not appear in either the publilc or private web service APIs. The example in the help example, https://support.helpspot.com/index.php?pg=kb.page&id=163#request.get, for the request.get public method shows reporting tags in the response example xml. Is there something special I need to to to enable that as a returnable field?


#2

Sorry about that, it looks like those docs weren’t updated. You need to use private.request.get to get the tags. The example is now updated https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.get