HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Reporting Tags in API


I’m trying to retrieve the tags associated with a request but they do not appear in either the publilc or private web service APIs. The example in the help example,, for the request.get public method shows reporting tags in the response example xml. Is there something special I need to to to enable that as a returnable field?


Sorry about that, it looks like those docs weren’t updated. You need to use private.request.get to get the tags. The example is now updated