After a few years of using HelpSpot without leveraging its full potential, we’re finally getting around to figuring out how to make it work for us more effectively.
Reporting Tags are the big boon for us, but we’re hoping to see them developed with the following features:
- Adjustable box height (where do we modify this in the code base? Edit - Found it!).
- Selectable background colours for Tags.
- Real-time, per key-stroke navigation or filtering (preferably filtering).