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Request ID increment not in order


I can’t remember when I fist setup Helpspot if I did some config with the way the ID is generated. But currently we would a few thousands tickets max.

However it seem HelpSpot generate the next request ID not in order so the ticket ID now ends up with 6 digits and they are not incrementing by 1 each time as far as I can tell.

Is there a setting somewhere to make it generate the next ID = currentID + 1 instead of (what appears to be ) randomly?


By default it will only do +1. I can’t think of anyway that wouldn’t be the case. Do you get a lot of spam? If so those are all tickets and get ID’s even though you delete them so that could make it seem like the numbers have gaps between them.